As soon as your order ships, you’ll receive a shipping confirmation by email with your Track & Trace link. Use that link to follow your parcel all the way to your door.

Orders placed on a business day before 17:00 (Dutch time) are shipped the same day. Orders placed after 17:00, at the weekend or on a Dutch public holiday ship on the next business day. Pre-orders ship from the date shown on the product page.

You’ll receive your tracking information by email on the day your order ships. It can take a few hours before the first scan shows up with the carrier, so don’t worry if the link doesn’t update right away.

Some updates take time, especially with international shipments and customs. If your tracking hasn’t changed for more than 5 business days, email us at support@carder-essentials.com with your order number and we’ll contact the carrier for you.

Delays are usually caused by busy periods, weather, customs or local delivery partners. A delay rarely means your parcel is lost. If your order is taking unusually long, send us your order number and we’ll investigate with the carrier right away.

First check your mailbox, with neighbours, at reception, or at a nearby pick-up point. Sometimes parcels are marked as delivered a little early. Still nothing after 24 hours? Email us with your order number. We’ll start an investigation with the carrier and make sure you get a solution.

Most orders arrive within 1–2 business days in the Netherlands, 2–5 business days within the EU and 3–10 business days outside the EU. These are estimates. The exact time depends on the destination, the carrier and, outside the EU, customs.

Yes. We ship to every country available at checkout, and standard shipping is always free, no matter your order value.

Email support@carder-essentials.com with your order number and the item you want to return. We’ll send you the return instructions. Please use a trackable shipping method and keep your proof of shipment until your return has been processed.

You have 60 days from receiving your order. The first 14 days are your statutory right of withdrawal. From day 15 to day 60, our extended return service applies, which requires the watch to be unworn, with the control tag and protective films fully intact.

Yes. Let us know which model you’d like instead and we’ll help you out. If a direct exchange isn’t possible, you can return your item and place a new order.

Return shipping costs are at your own expense. If you received a wrong or defective item, we cover the return costs.

Within 14 days, you can return your item even after trying it on. After day 14, the watch must be unworn, undamaged and complete, with all protective films and the Carder Essentials control tag still attached. Where possible, please use the original packaging.

We refund you within 14 days, as soon as we’ve received your return or proof that you’ve sent it. The refund goes back to your original payment method.

Within the first 14 days, you can try your watch on just as you would in a store. Wearing it beyond that may reduce the refund amount. After day 14, worn watches or watches without the control tag can no longer be returned under our extended return service. Your warranty rights always remain.

We’re sorry about that! Email us with your order number and a photo of the item you received. We’ll send you the correct item and cover the return costs.

Every Carder Essentials watch comes with a 2-year warranty from the day you receive it. On top of that, you always keep your statutory consumer rights.

Manufacturing and material defects, such as a movement that stops working, a faulty clasp or loose parts that occur during normal use.

Damage caused by accidents, drops, improper use, water damage beyond the stated water resistance, or not following the care instructions. Normal wear and tear such as scratches on the case or strap is also not covered.

In most cases the battery simply needs replacing. Contact us with your order number and a short description or video of the issue, and we’ll let you know the next step.

Email us as soon as possible with your order number, photos of the watch, the packaging and the shipping label. Please keep the packaging until we’ve handled your report. We’ll arrange a replacement or refund.

Send us your order number and a few photos of the damage. We’ll assess it and let you know whether it falls under warranty and how we can fix it.

Normal wear and tear, such as light scratches from daily use, is not covered. Discoloration that you couldn’t reasonably expect given the material and price can be covered. Send us photos and we’ll assess it individually.

Email support@carder-essentials.com with your name, order number, a description of the issue and photos or a video. Please report a defect within two months of discovering it.

Yes, as long as your order hasn’t shipped yet. Because orders placed before 17:00 often ship the same day, please contact us as soon as possible with your order number.

Changes are possible until your order ships. Email us right away with your order number and the change you’d like to make.

Yes, free of charge, as long as your order hasn’t shipped yet. Send us your order number and your full, correct address. Once a parcel has shipped, we can’t guarantee an address change.

If your order hasn’t shipped yet, we’re happy to switch it for you. Has it already shipped? Then you can return it and place a new order.

Unfortunately, items can’t be added to an existing order. Simply place a new order, and shipping is always free.

Once shipped, an order can no longer be cancelled. You can return it after receiving it, though: you have 60 days to do so.

Email us as soon as possible with both order numbers. If the duplicate order hasn’t shipped yet, we’ll cancel it and refund you in full.

All available payment methods are shown at checkout, including Shop Pay, Apple Pay and Google Pay.

Check that your details are correct and that your card or account has enough balance, then try again or choose a different payment method. Don’t worry, nothing has been charged for a failed payment.

First check your spam folder. Still nothing? Email us with your name and the time of payment and we’ll check whether your order came through. If it didn’t, the amount will be refunded automatically.

Your order confirmation email serves as your receipt. Need an official invoice? Email us with your order number and we’ll send it to you.

We process refunds within 14 days of receiving your return. Depending on your bank or payment method, it can take a few extra business days before the amount appears in your account.

Check the spelling and whether the code is still valid. Also check whether it’s combined with another promotion. Still not working? Send us the code and we’ll help you out.

Only one discount code can be used per order.

Our prices are in euros, but at checkout you’ll see your local currency automatically, depending on your country.

Our watches fit all wrist sizes. The August has a 38 mm case, the James 36 mm and the Mason 24.4 × 31 mm. Every watch arrives at full length, and you can easily shorten the strap with the included watch tool.

Yes, the strap can be adjusted by removing links.

Yes, every watch comes with a strap adjustment tool.

Yes. The August and James are rated at 10 ATM, and the Mason at 5 ATM.

ATM stands for “atmosphere”, a unit of pressure. 1 ATM equals the pressure of about 10 metres of water. A 5 ATM watch withstands pressure equivalent to 50 metres, a 10 ATM watch to 100 metres. These are static lab ratings, not actual diving depths.

Our watches are crafted from high-quality 316L stainless steel, with scratch-resistant sapphire crystal and an anti-reflective coating.

Clean your watch regularly with a soft, dry cloth. Avoid contact with perfume, cosmetics and chemicals, and take it off when exercising intensively. Store it separately so the sapphire crystal and steel stay scratch-free.

The August and James (10 ATM) are suitable for swimming. The Mason (5 ATM) can handle rain, splashes and a short swim. We advise against showering, the sauna or hot baths with any watch: heat, steam and soap wear down the seals over time.

Yes, every watch is delivered in our premium Carder Essentials box, making it ready to give as a gift.

Email us at support@carder-essentials.com or use the contact form on this page. We’re available Monday to Friday from 09:00 to 17:00 and usually reply within a few hours.